ColavoSalon Terms of Service

Article 1 [Purpose]

The purpose of these Terms is to define the rights, obligations, and responsibilities between Colavo Inc. (“Company”) and the Users of the “ColavoSalon” software platform (“Service”), including the conditions of service use, data use, payment terms, and other provisions necessary for mutual benefit and responsible usage.

Article 2 [Definitions]

Terms used in these Terms of Service are defined as follows:

  1. ColavoSalon: A salon business solution software operated by the Company that offers schedule management, reservations, payment processing, customer management, and operational tools via mobile and PC applications.

  2. User: An individual or entity that has entered into a service contract with the Company and is authenticated to use the Service.

  3. Customer: A person who, with the User’s consent, accesses and books services provided by the User through the Service.

  4. ID: The email address used by the User for identification and login purposes.

  5. Password: A combination of characters set by the User to secure access to the Service.

  6. Platform: All software, services, and technology infrastructure offered as part of the ColavoSalon service.

  7. Subscription: Paid service plans providing access to various features on the ColavoSalon platform.

  8. Third-Party Services: External services (e.g., payment processors like Stripe) integrated into ColavoSalon.

If any term is not explicitly defined herein, it shall be interpreted according to industry practice and applicable law.

Article 3 [Notice and Amendment of Terms]

  1. The Company shall display these Terms within the Service or through linked pages for easy access.

  2. Amendments may be made within the bounds of applicable law.

  3. In case of changes, the effective date and reasons will be clearly notified:

    • At least seven (7) days prior for general changes.

    • At least thirty (30) days prior if the change is deemed disadvantageous to Users.

  4. Users who continue to use the Service after the effective date are considered to have agreed to the amended Terms.

  5. Users who object to the revised Terms may terminate their contract with the Company.

Article 4 [Acceptance of Terms]

By accessing the Service, Users represent and warrant that they:

• Are at least 18 years old;

• Reside in the United States and are legally authorized to accept the Terms;

• Agree to be bound by these Terms and the Privacy Policy;

• Will discontinue use if they do not agree.

Article 5 [Accounts and Registration]

  1. Users must register and maintain an account to access the Service.

  2. Users agree to:

    • Provide truthful, accurate, and complete information;

    • Keep login credentials confidential;

    • Update account information promptly;

    • Notify the Company of any unauthorized access or security breaches.

Article 6 [Payment Terms]

  1. Payments between Users and the Company are processed using Stripe.

  2. Users agree to Stripe’s Connected Account Agreement and Services Agreement.

  3. The Company is authorized to store and share payment details with Stripe.

  4. The User is responsible for applicable fees and ensuring payment methods are valid.

  5. Failed payments may result in service suspension or reprocessing attempts.

  6. The Company may access and exchange data with Stripe to manage accounts and transactions on behalf of Users.

Article 7 [Subscriptions and Auto-Renewal]

7.1 Subscription Plans

• Monthly and annual plans are offered.

• Plan details, including billing cycles and pricing, are displayed in-app.

• Subscription fees may be updated with 30 days’ prior notice.

7.2 Free Trial

• A 14-day free trial is available.

• Subscription billing begins after the trial unless canceled.

• Remaining trial days will extend the billing start date upon purchase.

7.3 Payment Processing

• Immediate billing applies upon subscription purchase.

• Accepted via credit card with receipts and billing notices sent via email.

7.4 Subscription Modifications

• Upgrades and downgrades can be made and will reflect in billing adjustments.

• Annual downgrades take effect the next billing cycle.

7.5 Subscription Suspension

• One-time suspension of up to 30 days is allowed for annual plan holders.

• Paid features are disabled, reverting the account to the free version.

• Suspension does not pause billing for monthly plans.

7.6 Automatic Renewal

• All plans renew automatically unless canceled before the renewal date.

• For plans longer than 1 year, Users are notified 15–45 days in advance (in compliance with NY State Law).

• Continued use after renewal implies consent to updated fees or terms.

7.7 Cancellation and Refunds

• Cancellation must occur before the next billing cycle.

• All subscription plans are non-refundable.

• Annual plans may be refunded fully within 7 days of purchase for extreme cases. For plans purchased after 7 days, users may be granted refund partially, at the Company’s discretion:

Refund = Annual Fee - (Monthly Fee × Months Used)

• Credits or benefit points expire upon cancellation.

• Cancellation automatically revokes access to any unused features or services.

Article 8 [Credits]

  1. Types of Credits:

    • Purchased Credits: Available in increments with discount tiers.

    • Benefit Credits: Granted via promotions or trial participation.

  2. Validity:

    • Purchased Credits: Valid for 1 year.

    • Benefit Credits: Expire within 1–3 months depending on the benefit.

  3. Refunds:

    • Credits purchased or granted through the ColavoSalon platform are non-refundable under normal circumstances. However, in extreme or exceptional cases, a partial refund may be granted for purchased credits solely at the discretion of Colavo Inc**.**

    • Users requesting such consideration must contact our support team at help@colavosalon.com. Approval and refund amounts are determined on a case-by-case basis and are not guaranteed.

Article 9 [Prohibited Conduct]

Users must not:

• Violate applicable laws;

• Infringe on third-party rights;

• Spread malware or unauthorized software;

• Disrupt the service or impersonate others;

• Attempt unauthorized access or exploit vulnerabilities.

Article 10 [Intellectual Property]

All rights to content, trademarks, software, and other intellectual property within the Service are owned by Colavo Inc. or its licensors. Reproduction, modification, or unauthorized distribution is strictly prohibited.

Article 11 [Privacy Policy and Data Use]

  1. Users have the right to access, update, or delete their personal data in accordance with our Privacy Policy.

  2. The Company may use aggregated or anonymized data for service improvement, analytics, and marketing.

  3. The Company complies with CCPA, GDPR, and applicable data protection regulations.

  4. We use cookies and analytics tools as outlined in our Privacy Policy to improve service functionality and user experience.

Article 12 [Consent to Communications]

  1. By registering, Users consent to receive instructional, promotional, and transactional communications via SMS and email.

  2. Message frequency varies based on service activity.

  3. Users may opt out of promotional SMS at any time by replying “STOP.”

  4. Users will continue to receive essential transactional alerts unless the account is deactivated.

  5. Message and data rates may apply.

Article 13 [Dispute Resolution and Arbitration]

  1. All disputes related to these Terms or the Service are subject to binding arbitration under the rules of the American Arbitration Association.

  2. Users waive the right to participate in any class-action proceedings.

  3. Arbitration will be conducted within the United States.

Article 14 [Limitation of Liability]

  1. The Company shall not be liable for indirect, incidental, special, or consequential damages.

  2. Total liability shall not exceed the amount paid by the User to the Company in the preceding 12 months.

Article 15 [Governing Law and Jurisdiction]

These Terms are governed by the laws of the United States and the State of New York. Legal disputes shall fall under the jurisdiction of courts located in New York.

Article 16 [HIPAA Notice]

The Service is not designed to store, process, or transmit Protected Health Information (PHI) unless explicitly configured for HIPAA compliance. Users must not store PHI unless authorized by Colavo Inc.

Article 17 [End User License Agreement (EULA)]

By downloading or using the ColavoSalon application, Users are granted a limited, non-transferable license to access and use the software for personal or business use.

Prohibited activities include:

• Modifying or reverse-engineering the application;

• Creating derivative works;

• Sublicensing or reselling the software.

Violation of this license may result in legal action and termination of access.

Article 18 [In-App Purchases and Subscriptions]

  1. General All purchases for paid services, subscriptions, or other digital content made through the application (hereinafter “In-App Purchases”) are processed by the third-party platform from which you downloaded the application, such as the Apple (App Store) or Google Play Store (hereinafter “App Store”). Such purchases are subject to the terms and conditions of the respective App Store.

  2. Pricing The pricing for In-App Purchases is displayed within the application. These prices may differ from those offered on our website due to the App Store’s pricing policies, fees, and applicable taxes which are handled by the App Store. You acknowledge and agree that the Company is not responsible for any pricing discrepancies between the website and In-App Purchases.

  3. Payments and Refunds All billing and transaction processes for In-App Purchases are handled by the App Store and are governed by the App Store’s terms and conditions. If you wish to request a refund, you must do so directly through the App Store. The Company does not have the ability to process or issue refunds for In-App Purchases, as we do not directly manage these financial transactions.

  4. Subscription Limitations In-App Purchases may be subject to certain limitations. For example, you may only be able to subscribe to one salon plan per user account through an In-App Purchase.

  5. Geographic and Account Requirements You must make In-App Purchases using an App Store account that is registered to your actual country of residence. The Company reserves the right to cancel or refuse a purchase if your account information appears to be inconsistent with this requirement.

  6. Non-Transferability Subscriptions or other services obtained via In-App Purchase are non-transferable and cannot be assigned or moved to another user account or individual. Any changes to your subscription (such as upgrades or downgrades) must be managed through the App Store, subject to its policies and functionalities.

  7. Consent to Data Processing

By making an In-App Purchase, you acknowledge and agree that certain transaction data (such as a purchase token, order ID, and information regarding Credits purchased or consumed) may be shared between the Company and the App Store. This sharing is for the necessary purposes of verifying your purchase, providing you with the purchased service, managing your Credit balance, and assisting with support or refund verification processes.

Article 19 [Contact Information]

For any questions or support inquiries, contact:

Colavo Inc.

New York, NY

📧 help@colavosalon.com

Effective Date: May 11, 2026

ADDENDUM A: AI REELS CAMPAIGN (ONE-SHOT) SPECIAL TERMS

Last Updated: May 2024

This Addendum A (“Addendum”) is an integral part of the Colavo Inc. Master Terms of Service (the “Master Agreement”). In the event of any conflict between the Master Agreement and this Addendum, the terms of this Addendum shall prevail solely with respect to the “AI Reels Campaign - One-Shot” service (the “Service”).

Section 1. Service Scope and Deliverables

The Service is a one-time digital marketing setup package consisting of:

  1. AI Reels Production: Generation of one (1) AI-enhanced short-form video using assets provided by the Client.
  2. Campaign Configuration: Technical setup of a marketing campaign on the Meta (Instagram/Facebook) advertising platform.
  3. Booking Integration: Integration of a destination URL or booking form specified by the Client.
  4. Execution Support: Initial launch and technical monitoring to confirm the campaign is active.

Section 2. Timeline and Conclusion of Service

  1. Setup Completion: The Company shall complete production and configuration within fourteen (14) days from the date the Client provides all required visual assets and necessary account administrative access.
  2. Campaign Duration: The campaign execution period shall not exceed one (1) month. The exact duration is determined by the Client’s daily ad budget and Meta’s delivery algorithms.
  3. Completion of Obligations: The Service is deemed “Fully Rendered,” and the Company’s obligations are discharged immediately upon the successful launch of the campaign on the Meta platform.

Section 3. Fees and Advertising Spend

  1. Service Fee: The Client shall pay the one-time fee indicated at the time of purchase. All fees are earned upon the commencement of the production process and are non-refundable.
  2. Advertising Spend: The Service Fee excludes all advertising costs. Advertising spend is billed directly by Meta Platforms, Inc. to the Client’s registered payment method. The Client maintains sole responsibility for all charges incurred on their Meta Ad Account.

Section 4. Intellectual Property, Likeness, and Licenses

  1. Client Warranty: The Client represents and warrants that they own or have obtained all necessary licenses, permissions, and consents for all materials (images, videos, logos, etc.) provided to the Company, including but not limited to Rights of Publicity and Portrait Rights of any individuals appearing in the materials.
  2. Indemnification: The Client shall indemnify and hold harmless Colavo Inc. from any third-party claims, damages, or legal fees arising from the use of Client-provided assets, specifically regarding copyright infringement or violations of privacy/likeness rights.
  3. License Grant: The Client grants the Company a limited, royalty-free license to use and modify the provided assets solely to perform the Service.

Section 5. Reporting and Performance Disclaimers

  1. No Manual Reporting: The Company does not provide customized performance reports. The Client is responsible for monitoring real-time results, engagement, and analytics through their native Instagram/Meta Insights dashboard.
  2. No Guarantee of Results: THE SERVICE IS PROVIDED “AS IS.” The Company makes no guarantees regarding campaign performance, including but not limited to, engagement rates, follower growth, booking volume, or revenue increases.

Section 6. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability for any claim arising out of this Service shall not exceed the total amount of the Service Fee paid by the Client.

By proceeding with the purchase, the Client acknowledges they have read, understood, and agreed to be bound by this Addendum A in conjunction with the Master Terms of Service.